Life Claims

We make every effort to provide you with a highly outstanding claims service

Ask Allianz !

"My Allianz" is now available to grant you an easy access to all Allianz services and information

Download Now!



Speak with an insurance specialist who answers your questions and helps you make a personalized plan for tomorrow
(This service is offered free of charge)

Click here...

Call our hotline


Working hours

from 9:00 am to 8:00 pm from Sunday to Thursday 

Visit one of our officies near you

Click Here

  • Mobile App
  • Plan Now
  • Hotline
  • Branches

How to Submit a Claim

If you wish to notify us of critical illness, permanent/total disability or death of an insured person, please follow the below steps:

  • Claim Notification

- Notifications are submitted by the Claim Notification Form -available at our branch offices and on the website-

- Policy number, date of event, type of claim(s) and diagnosis must be indicated in the Claim Notification Form.

  • Completion of Claim Form

All information required in the Claimant’s Statement must be answered and signed by the Claimant.

  • Claim Submission at Allianz

Visit the nearest   Customer Service Centre. 

If you need further assistance please contact our customer service professionals to guide you in the process of submitting new claims and addressing claim related queries workdays from 8:00 am to 4:00 pm via the Claims Hotline number: 19909

In Case of Death

  1. Filled Claim Form and Claimant’s Statement for death claim
  2. Original death certificate
  3. Beneficiaries IDs
  4. Legal inheritance announcement
  5. Court order for minors
  6. Original policy
  7. Medical documents
  8. Police report (in case of accident)

Download claim form

In Case of Total/Permanent Disability or Critical Illness 

  1. Filled Claim Form and Claimant’s Statement for critical illness/total permanent disability claim
  2. Insured ID
  3. Original policy
  4. Medical documents
  5. Police report (in case of accident)

Critical illness claim form

Total/permanent disability claim form

What Happens Next?

Claims meeting policy terms and conditions will be paid promptly when all necessary information has been received and assessed.