Motor Claims

We aim at getting our policyholders back on the road as quickly as possible

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How to Submit a Claim

We are aware that motor accidents might occur at any time; therefore we aim at getting our policyholders back on the road as quickly as possible and with minimum fuss. We take a proactive approach in managing claims to ensure a prompt response and an immediate solution.

To submit a claim, follow the below procedures: 

  • Claim Notification

- Notifications may be submitted by the Claim Notification Form or any other written form.

- Policy number, date of event, type of claim(s) and diagnosis must be indicated in the Claim Notification Form.

  • Claim Form Requisition

Claim Forms are available at our branch offices and on the website.

  • Completion of Claim Form

All information required in the Claimant’s Statement must be answered and signed by the Claimant.

  • Claim Submission at Allianz

You can choose from two convenient methods of notification, by e-mail or hand delivered at any of our branches. Please refer to the Company Directory for all relevant contact details.

Motor claims can also be reported 24/7 via our dedicated mail-box:

  • Contact Customer Service

Our customer service professionals are available to assist you in submitting new claims and addressing claim related queries workdays from 8:00 am to 4:00 pm via the Claims Hotline number: 19909.

What Are The Required Documents?

Our primary concern is your safety, so it is important before contacting us that you take the necessary steps to ensure that you and your passengers are taken out of any potentially dangerous situation.

Please try to have the following information and/or documentation ready so we can handle your claim as quickly as possible:

  • Complete Claim Form. Download here
  • Police report (in case of major accidents expected to exceed the limit of EGP 10,000)
  • Vehicle and driving licenses valid at the time of the accident
  • Physical address and contact details of the repair shop you have chosen. Alternatively, we will put you in touch with one of our approved repairers. By using an approved repairer we will pay the invoice value in full directly to the repair shop less applicable policy deductible. 
Allianz - motor2

What Happens Next?

Upon receiving notification of a new claim:

  • Your claim is acknowledged on the same day.
  • Your vehicle is surveyed within one working day in Cairo and Alexandria, and up to three working days in other territories (subject to vehicle availability at the workshop).

After gathering all the relevant information, we will:

  • Advise you concerning the best course of action to take concerning the claim situation – for example, appoint appropriate technical experts to facilitate the claim process 
  • Guide you through all the steps of the claim cycle
  • Proactively keep policyholders and brokers informed about the progress of the claim
  • Proactively manage third parties
  • Work towards settling the claim as quickly and fairly as possible as per policy terms and conditions

Reporting your claims as soon as possible ensures that you receive the best service while protecting our mutual interests from the outset.