Claims

We make every effort to provide you with a highly outstanding claims service

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Claims Overview

Making a claim can be a time of great stress, at Allianz Egypt, we pride ourselves on  the skills, expertise of our claims team and  claims services we provide across the country. We are always there when our customers need us, helping them recover from their losses with empathy and timely service and guiding them easily through the claims process.

Our Claims Service

We make every effort to provide our customers with a market leading  claims service and to make your experience as simple and as fair as possible.

 We are committed to provide:

  • Centralized claims service and specialist claims team with the expertise required to provide you with:

            - Excellent customer service

            - High technical standards

            - Smooth running of all aspects of a claim

            - A unique reference number when a claim is notified to ensure future communications are maintained effectively

  • Proactive claims management
  • Flexible bespoke services where a specific need arises
  • Regular communication throughout the claims process including:

             - Acknowledgements sent to your nominated contact on the day of notification.

             - Development of the claims process, by phone, email, SMS, fax or post

Centralized claims service and specialist claims team

Proactive claims management

Flexible bespoke services

Regular communication throughout the claims process

Our Commitment

Allianz - claim2

We treat our customers as we wish to be treated; fairly and consistently

When our customers make a claim we...

  • Are empathetic and understanding
  • Act promptly and efficiently
  • Inform them of the progress of their claims
  • Ensure that they understand the extent of acceptance of their claim and any limiting policy terms and conditions
  • Explain the reasons behind our decisions

When our customers offer feedback or express dissatisfaction, we...

  • Listen to them carefully
  • Respond quickly and effectively
  • Learn from the feedback and use it to continually improve

By working closely with our customers and brokers, we ensure that all parties connected with a claim are well informed of the developments at every stage, that the costs are contained and that claims are settled fairly and in a timely manner.