We make every effort to provide our customers with a market leading claims service and to make your experience as simple and as fair as possible.
We are committed to provide:
- Centralized claims service and specialist claims team with the expertise required to provide you with:
- Excellent customer service
- High technical standards
- Smooth running of all aspects of a claim
- A unique reference number when a claim is notified to ensure future communications are maintained effectively
- Proactive claims management
- Flexible bespoke services where a specific need arises
- Regular communication throughout the claims process including:
- Acknowledgements sent to your nominated contact on the day of notification.
- Development of the claims process, by phone, email, SMS, fax or post