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Customer Enquiry

Allianz is committed to delivering the highest standard of customer care. If that level of service does not meet your expectations, we will work hard on ensuring that they are exceeded in the future.

Most concerns and inquiries are easily responded to through our first line of contact. If you have a concern or an inquiry, call our contact center or e-mail us to for immediate assistance.

Contact Centre:

Hotline: 19909 (Inside Egypt)
Outside Egypt: (+202) 33327310
Service Hours: 09:00 am – 08:00 pm­­

For general enquires e-mail us at


At Allianz, we are always happy to receive your complaints as they inform us of how to serve you better. Because we understand the importance of receiving a rapid reply, we aim at resolving them as quickly as possible, all the while updating you of our progress.

You can submit your complaints by filling the form below, over the phone, or personally at your nearest   Sales and Service Centre
You can send your complaint directly to

Make sure that you include the following:

  • Policy number and / or claim number
  • Outline of your complaint
  • Contact information: phone number, e-mail address and home address

What happens next?

After receiving your complaint, our dedicated staff will handle it in a fair and consistent manner with the aim of resolving it at the earliest opportunity. If your complaint is not resolved by the end of the following working day, you will be informed, either in writing or via phone, along with the name and job title of the person handling your complaint.

At Allianz, we put a high priority on customer satisfaction. If for any reason you are not satisfied with our complaints management system, complaints could be directly sent to the Chairman Office where they would be received and handled with the utmost attention and care. Please e-mail your complaints to