Q1. What is travel insurance?
Travel insurance is a plan designed to cover unexpected costs that may arise when you are traveling wherever your destination is and no matter how long you stay. Travel insurance includes emergency hospital/ medical expenses, trip cancellation, luggage lost, minor/major injuries and accidental death insurance.
Q2. Does Travel Plus provide coverage inside Egypt?
No, Travel Plus plan doesn’t provide insurance coverage inside Egypt.
Q3. How to notify us of a claim?
If you would like to notify us of a claim while traveling outside Egypt, please directly contact Mondial Assistance; one of the largest institutions that offer assistance services in emergency situations, travel insurance, and customer service.
- Customer services and claims: +971 4 270 8705
- 24/7 emergency medical assistance: +971 4 270 8713
If you are in Egypt, please contact Allianz on 19909 or visit the nearest Allianz branch.
Q4. Can I cancel my Travel Plus policy if the visa has been issued?
No, Travel Plus policies can’t be cancelled if the visa has been issued or after the trip commencement date.