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Senior CSR - Complaint Management
Job Responsibilities:
- Investigates clients’ complaints and coordinates with the relevant departments as needed to provide timely and efficient feedback in accordance with
- complaints guidelines set by the Department.
- Provide exemplary complaint resolution and customer service to ensure a fair and consistent approach is delivered to customers. And use a range of complaint resolution techniques including early resolution, conciliation, and investigations.
- Empathize with customers, listen carefully, and maintain a professional manner while dealing with the customers.
- Guide and assist other team members, in case required, in achieving resolutions for difficult complaints including follow-up on service standards until its finalization.
- Create the complaints reports on monthly/quarterly/half -yearly and yearly basis.
- Managing complainants’ exceptions, and keeping complainants regularly updated on the progress of their complaints.
Qualifications:
- University degree.
- Excellent time management and organizational skills.
- 2-3 year of experience in customer service (preferred experience from insurance background).
- Insurance Experience in both life & P&C.
- Excellent communication skills.
- Excellent interpersonal.
- Excellent command of Microsoft office.
- Fluent in both Arabic and English.
- Ability to work under stress.
If you are interested in the above mentioned vacancy, please apply now, using the link below, with your resume attached
Note: Please do not change the automatically generated e-mail subject or your application will be discarded.
Allianz is fully committed to a workplace free of discrimination and actively promotes equal opportunities where all candidates have the same opportunity.
Allianz is committed to building a diverse workplace and recognizes that diverse employees bring varied skills, knowledge, backgrounds and perspectives to the workplace.