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File a Motor Insurance Claim

We are aware that motor accidents might occur at any time; therefore we aim at getting our policyholders back on the road as quickly as possible and with minimum fuss. We take a proactive approach in managing claims to ensure a prompt response and an immediate solution.
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How to submit a Motor Insurance claim?

Life Insurance Benefit

Step 1:
Stay calm

Schooling Benefits

Step 2:
Check for Injuries 

If needed call 123 for Ambulance or 122 for Police 
Waiver of future contribution

Step 3: 
Call Roadside Assistance
(if needed)

Waiver of future contribution

Step 4:
Report your claim

Use the "My Allianz" mobile app or Allianz Customer Portal or send directly to our dedicated email Motor.Claims@allianz.com.eg
 
download My Allianz App
Waiver of future contribution

Step 5:
Deliver/Tow your vehicle to repair shop (If needed)

For a seamless process it is recommended to deliver your car to one of Allianz recommended repair centers. The "My Allianz" mobile app will help you locate the nearest repair shop.
 
Recommended repair centers
Waiver of future contribution

Step 5:
Wait for your car to be surveyed and we will contact you

Profit from our hassle-free claim process

Submit your Claim using the My Allianz App!

  • "My Allianz" mobile application will be your companion on the road. Through "My Allianz" you will know all the needed SOS numbers as well as the Road Side Assistance numbers.
  • You can also locate the nearest repair shop to you and will help you reach it via directions.
  • Finally, you can submit your claim in a seamless process and provide all the needed details and pictures and a claim acknowledgement will be sent to you right away with your claim number.
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Still haven't found what you are looking for?

FAQs

You can contact us on Allianz Customer Service Number from Sunday to Thursday from 9 a.m. to 6 p.m.

Inside Egypt: 19909 I Outside Egypt on abroad: (202+) 21260000

Or you can send your query to info@allianz.com.eg anytime so we could respond to all your queries precisely.

Allianz offers various insurance programs, including (Car insurance, life insurance, property insurance, and home insurance)
Please check the careers page or send your CV to this mail: recruitment@allianz.com.eg  If there is a suitable position, we will reach out to you!
You can submit your claim here or send us and email on motor.claims@allianz.com.eg
By having an agent to purchase insurance, the policyholder receives more personal service. An agent with whom there is direct contact can be vital when purchasing a product and absolutely necessary when filing a claim. A local, independent agent is able to deliver quality insurance with competitive pricing and local personalized service.
To fit you into the right program, insurers need to know about you. Personal details like name, age, gender, and address are a must, but they'll also ask questions to gauge your claim risk. Different customers, different programs - basic info helps insurers sort out where you fit.