Apply Now:

Call Center Lead

Job Responsibilities:

  • Supervise the daily operations of the assigned team, ensuring agents adhere to scripts, schedules, and service protocols.
  • Evaluate team performance by monitoring KPIs such as AHT, customer satisfaction, and service quality, and take corrective actions when necessary.
  • Coach and develop team members by conducting regular feedback sessions, providing skill-building opportunities, and addressing performance gaps.
  • Resolve escalated customer issues efficiently and escalate unresolved cases to the Call Center Manager when needed.
  • Implement process improvements by identifying inefficiencies, recommending solutions, and ensuring compliance with company policies and quality standards.

Required Qualifications:

  • Bachelor’s degree.
  • 3-5 years of experience in a call center environment.
  • Product-related Skills.
  • Planning and Reporting Skills.
  • Basic Audit Knowledge.

To apply for this vacancy, please fill out the form below

Personal Details

Contact Details

Educational Qualifications

Previous Experience (State your current or most recent job)

How did you get to know about the position?*

Resume *

Max file size 10MB.
Uploading...
fileuploaded.jpg
Upload failed. Max size for files is 10 MB.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
If you are interested in the above mentioned vacancy, please apply now using the link below with your resume attached.
Note: Please do not change the automatically generated e-mail subject or your application will be discarded.

Allianz is fully committed to a workplace free of discrimination and actively promotes equal opportunities where all candidates have the same opportunity.

Allianz is committed to building a diverse workplace and recognizes that diverse employees bring varied skills, knowledge, backgrounds and perspectives to the workplace.