تحرص شركة أليانز مصر على حماية بيانات عملائها، وتذكّرهم بأهمية عدم مشاركة بياناتهم الشخصية، بما في ذلك اسم المستخدم وكلمة السر.كما نود التأكيد علي أن موظفي الشركة لا يطلبون هذه المعلومات عبر المكالمات الهاتفية أو الرسائل النصية أو من خلال أي روابط إلكترونية. وفي حال تلقي أي طلبات مشابهة، يُرجى التواصل معنا لإبلاغنا بذلك
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Call Center Lead
Job Responsibilities:
- Supervise the daily operations of the assigned team, ensuring agents adhere to scripts, schedules, and service protocols.
- Evaluate team performance by monitoring KPIs such as AHT, customer satisfaction, and service quality, and take corrective actions when necessary.
- Coach and develop team members by conducting regular feedback sessions, providing skill-building opportunities, and addressing performance gaps.
- Resolve escalated customer issues efficiently and escalate unresolved cases to the Call Center Manager when needed.
- Implement process improvements by identifying inefficiencies, recommending solutions, and ensuring compliance with company policies and quality standards.
Required Qualifications:
- Bachelor’s degree.
- 3-5 years of experience in a call center environment.
- Product-related Skills.
- Planning and Reporting Skills.
- Basic Audit Knowledge.
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Allianz is fully committed to a workplace free of discrimination and actively promotes equal opportunities where all candidates have the same opportunity.
Allianz is committed to building a diverse workplace and recognizes that diverse employees bring varied skills, knowledge, backgrounds and perspectives to the workplace.