· Job Responsibilities:
· Receive customer queries, requests, and complaints from all distribution channels by answering inbound calls and logging details into the workflow system to ensure accurate documentation and efficient resolution.
· Handle client queries and requests by coordinating with relevant departments, tracking progress, and ensuring timely follow-up to provide prompt and effective customer support.
· Communicate with clients expressing a desire to cancel their policy by discussing their concerns, offering suitable solutions, and attempting retention strategies to preserve business and customer relationships.
· Provide requested documents and letters by retrieving relevant information from the system and ensuring compliance with CSC responsibilities to meet customer needs efficiently.
· Update client information in the database by verifying details and making necessary changes to ensure accurate records for future communication.
· Follow up on assigned projects by tracking progress, coordinating with stakeholders, and adhering to deadlines to support operational efficiency and service improvements.

Required Qualifications:
· 1 – 3 years of experience in customer service, preferably in a call center environment
· Bachelor’s degree in business administration, Communications, or a related field