تحرص شركة أليانز مصر على حماية بيانات عملائها، وتذكّرهم بأهمية عدم مشاركة بياناتهم الشخصية، بما في ذلك اسم المستخدم وكلمة السر.كما نود التأكيد علي أن موظفي الشركة لا يطلبون هذه المعلومات عبر المكالمات الهاتفية أو الرسائل النصية أو من خلال أي روابط إلكترونية. وفي حال تلقي أي طلبات مشابهة، يُرجى التواصل معنا لإبلاغنا بذلك
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Customer Service Representative - Universal Desk
Job Responsibilities:
- Handles all walk-in customers from all distribution channels, issues payments, investment and tax letters requested by customers and assists them with the settlement of due premiums.
- Supports and finalizes all the simple requests of life policies on the same day.
- Provides any service for any customer's query, requests and complaints following related processes and agreed SLAs.
- Handles and follows any assigned project/task and commits with a set deadline.
- Issues P&C products as per agreed criteria and renews policies within authority limits.
- Replies to all kinds of complaints or requests as needed.
- Follows up on all client requests to guarantee prompt and regular feedback.
Required Qualifications:
- 0-2 Years of experience.
- Microsoft Office proficiency
- Fluent in both Arabic & English
- Insurance experience is a plus.
- Experience in customer service is a plus.
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Allianz is fully committed to a workplace free of discrimination and actively promotes equal opportunities where all candidates have the same opportunity.
Allianz is committed to building a diverse workplace and recognizes that diverse employees bring varied skills, knowledge, backgrounds and perspectives to the workplace.