Job Responsibilities:

• Execute assessment and processing of non-motor claims (property, liability, and marine) by reviewing documentation, verifying coverage against policy terms, and applying company standards to ensure accurate, fair, and timely settlements.
• Handle inquiries from policyholders and brokers by providing prompt, clear, and accurate responses in line with customer service protocols to maintain high levels of satisfaction.
• Apply delegated authority limits by approving claims within assigned scope and escalating complex or high-value cases to the Non-Motor Claims Manager to ensure proper decision-making and compliance.
• Follow up on outstanding documents and reserves by using the company’s claims management system and monitoring progress to achieve timely closure and settlement of claims in line with turnaround times and SLAs.
• Promote best practices in claims assessment by managing salvage, subrogation, and legal case follow-ups to minimize errors, mitigate risks, and maximize recovery opportunities.
• Maintain accurate and organized claim files by adhering to company procedures and using claims management systems to ensure transparency, audit readiness, and efficient access to records.

Job Qualifications:

• 3 - 5 years of experience in the insurance field
• Bachelor’s degree in insurance, Business, Law, or a related field.

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