تحرص شركة أليانز مصر على حماية بيانات عملائها، وتذكّرهم بأهمية عدم مشاركة بياناتهم الشخصية، بما في ذلك اسم المستخدم وكلمة السر.كما نود التأكيد علي أن موظفي الشركة لا يطلبون هذه المعلومات عبر المكالمات الهاتفية أو الرسائل النصية أو من خلال أي روابط إلكترونية. وفي حال تلقي أي طلبات مشابهة، يُرجى التواصل معنا لإبلاغنا بذلك
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Senior Complaints Management
Job Responsibilities:
- Manage and resolve escalated or sensitive complaints with professionalism and accuracy.
- Conduct in-depth investigations, analyze root causes, and recommend preventive actions.
- Contribute to the design and implementation of improvements in customer experience and complaint handling procedures.
- Collaborate with cross-functional teams to resolve issues and implement corrective actions.
- Track complaint resolution progress by assessing case statuses, ensuring adherence to service standards, and identifying recurring issues to support continuous improvement efforts.
Required Qualifications:
- 1-3 years of experience in customer service, with a background in the insurance industry being an advantage.
- Bachelor’s degree in business administration, Communications, or a related field
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Allianz is fully committed to a workplace free of discrimination and actively promotes equal opportunities where all candidates have the same opportunity.
Allianz is committed to building a diverse workplace and recognizes that diverse employees bring varied skills, knowledge, backgrounds and perspectives to the workplace.