Roles & Responsibilities:

• Analyze and optimize processes using data analysis, process mapping, and OPEX tools (e.g., Lean Six Sigma, value stream mapping) to enhance efficiency, reduce costs, and drive sustainable improvements.
• Collaborate with teams and engage employees through workshops, interviews, and best-practice promotion to ensure process improvements align with objectives and are successfully adopted.
• Leverage digital tools and automation (e.g., RPA, BPM) to streamline workflows, eliminate manual inefficiencies, and improve scalability.
• Present findings and recommendations via clear reports and visual dashboards to support informed decision-making and actionable improvements.
• Handle process optimization projects by defining scope, timelines, and budgets to achieve targeted efficiency gains.
• Track and evaluate improvements by establishing KPIs to ensure continuous measurement, refinement, and sustained effectiveness.

Required Qualifications:

• Bachelor’s degree in business administration, Operations Management, Information Technology, Computer Science, or a related field
• Relevant certifications, such as PMP (Project Management Professional), BPM (Business Process Management), or other process improvement credentials are an advantage
• 3 - 5 years of experience in process optimization, operational excellence, or related roles, with proven expertise in process analysis, improvement initiatives, and the application of OPEX methodologies such as Lean and Six Sigma.