Roles & Responsibilities:

• Handle the IT ticketing system and provide on-site/remote support by troubleshooting hardware, software, and network issues, escalating when required to ensure timely resolution and minimizing downtime.
• Respond to incoming technical support calls by diagnosing problems and applying quick solutions to maintain business continuity and user satisfaction.
• Implement system patches, updates, and antivirus management by applying security tools across devices to protect systems and ensure data integrity.
• Administer Active Directory, Microsoft Outlook, File/Print Servers, and Group Policies by configuring and monitoring system operations to support smooth IT services.
• Support asset and equipment management by maintaining accurate inventory and configuring laptops, desktops, and peripherals to optimize resource allocation and performance.
• Perform preventive maintenance and manage BitLocker encryption by conducting regular checks and configuring security settings to reduce recurring issues and safeguard data.
• Collaborate with IT teams, vendors, and contractors by coordinating tasks and ensuring adherence to standards to resolve technical challenges and deliver projects effectively.
• Provide technical support for meetings, events, and training sessions by preparing equipment and monitoring performance to ensure smooth operations during key activities.
• Prepare documentation, reports, and knowledge bases by recording incidents, investigations, and solutions to improve troubleshooting efficiency and guide process improvements.
• Ensure IT security and compliance by promoting cybersecurity awareness and enforcing IT policies and changing management processes to mitigate risks and meet regulatory requirements.

Required Qualifications:

• Bachelor’s degree in IT, computer science or any related field
• 3 - 5 years of experience in IT technical support and systems management.
• Proven experience managing Active Directory (AD DC), Microsoft Exchange 2010, and enterprise environments.
• Extensive experience working with file servers, print servers, and Microsoft operating systems.