Job Responsibilities:

• Investigates clients’ complaints and coordinates with the relevant departments as needed to provide timely and efficient feedback in accordance with
• complaints guidelines set by the Department.
• Provide exemplary complaint resolution and customer service to ensure a fair and consistent approach is delivered to customers. And use a range of complaint resolution techniques including early resolution, conciliation, and investigations.
• Empathize with customers, listen carefully, and maintain a professional manner while dealing with the customers.
• Guide and assist other team members, in case required, in achieving resolutions for difficult complaints including follow-up on service standards until its finalization.
• Create the complaints reports on monthly/quarterly/half -yearly and yearly basis.
• Managing complainants’ exceptions, and keeping complainants regularly updated on the progress of their complaints.

Qualifications:

• University degree.
• Excellent time management and organizational skills.
• 2-3 year of experience in customer service (preferred experience from insurance background).
• Insurance Experience in both life & P&C.
• Excellent communication skills.
• Excellent interpersonal.
• Excellent command of Microsoft office.
• Fluent in both Arabic and English.
• Ability to work under stress.